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• Fifteen years experience in technical support and eight years in IT design and development.
• Expertise in customer needs assessment and client communication.
• Detailed knowledge and experience with system migrations, improving security and reliability.
• Proactive and structured approach to projects.
• Accustomed to delivering and supporting quality development in a fast-paced, sales-driven atmosphere.
• Strong belief in openness and honesty in all personal and business interactions.
• Dedication to continual self-driven improvement of professional skills including achieving and maintaining the RHCE, NCLP, CISSP, and GIAC-GSLC certifications.

• Deployed technologies and methodologies to improve operations.
  • Documentation-management systems improved employee communication and process documentation.
  • Version control system allowed more developers to work on one project, and provided error recovery.
  • methodology improved efficiency across the operation.
  • Monitoring systems served to move the company in a more proactive direction.
  • Centralized system for software and licensing management, resulting for considerable time savings.
• Implemented centralized documentation system to enforce structured development and provide recovery.
• Overhauled and organized internal office spaces:
  • Hardware Inventory - determined standards for what to keep, organize remaining stock.
  • Data Center - organized layout of Data Center to maximize emergency repair efficiency.
  • Software Inventory - identified and organized software for media control and license maintenance.
• Led project on Microsoft Iowa Class Action Settlement reimbursement
• Performed ongoing reviews of all vulnerabilities for key systems belonging to multiple companies.
  • Proactively monitored coming threats against infrastructure; patched and mitigated as necessary.
  • Reviewed security patches for all impacted Windows and Linux systems.
  • Reviewed patches and updates for third-party software used on all systems.
  • Suggested mitigation strategies when patches not available or applicable.
  • Suggested network segmentation where it would most reduce scope of attacks.
• Performed periodic vulnerability scanning of internal and client-owned systems.
• Managed project to replace backup software and rollout of new system.
• Centralized management of SSL certificates for yearly cost savings of several thousand dollars.
• Determined technical and employee requirements for hardware refresh cycles.
• Managed on-call schedule for all network technicians.
• Programmed scripts to merge operations data with billing.
• Overhauled internal email lists and related email flow.
• Analyzed use of Adobe/Macromedia licensing, devised standardization and upgrade path.
• Overhauled configuration of RADIUS to streamline operations and true-up billing.
• Conducted hardware inventory to re-assign surplus laptops based on job requirements.
• Designed skeletal procedures for network technicians as part of ongoing documentation effort.
• Documented naming conventions in use; matched labels, DNS and KVM to simplify support.

• Taught students the ten domains of Information Security to prepare them for the CISSP exam.
• Placed emphasis on practical security concerns within their respective professional environments.

• Novell Cluster Services for Linux and NetWare
• FreeBSD 6 Unleashed
• X Power Tools

• Migrated workstations to open standards, then to Linux systems, thereby reducing licensing liability.
• Designed, implemented and administered Linux based products and solutions, providing:
  • Web interfaces for the on-line viewing, editing, and printing of statements and letters.
  • Optional inclusion of content-aware banner advertisements.
  • "Self Aware" systems to help automate security maintenance.
  • Complete email handling system, internal and external for universal access.
  • Internal code and documentation maintenance.
  • Development and support issue tracking.
  • Automatic data compression, regaining 90% of system resources.
• Researched, installed, and configured tools to aid business processes, resulting in large operations savings.
  • Collaborative Documentation
  • Project and Version Management
  • Automated Product Installation
• Increased reliability by upgrading a home-brew system to a standardized Linux distribution.
• Merged diverse networks together following acquisition by Mail Services LC.
• Managed 20 Linux-based Internet-connected servers and 40+ SCO Unix-based LAN-connected servers.

• Host and run meetings as President of the local Linux Users' Group.
• Host and run meetings as President of the local Virtualization Users' Group.
• Attend monthly Iowa Blogging meetings as a security and technical community representative.
• Involved with Homeland Security through InfraGard - an FBI-vetted business/government collaboration.

• February 2008 - Presentation on Security Policy to Information Systems Audit and Control Association
• February 2008 - Interviewed on Workplace Productivity by The Juice
• January 2008 - Presentation on SQL Injection and Cross Site Scripting to the Iowa Ruby Users Group
• January 2008 - Presentation on Certification and Information Warfare to Infragard.
• May 2007 - Presentation on Web 2.0 in Business to the Iowa IT Legal Administrators
• August 2006 - Presentation on Technology for Entrepreneurs for Transition Capital Management
• June 2006 - Presentation on wiki at the Central Iowa Linux Users Group
• June 2005 - Presentation on Certifications at the Central Iowa Linux Users Group
• April 2005 - Presentation on Linux in Schools at Iowa Training Days

• Analyzed applications for network inclusion, with a focus on stability and security.
• Secured Windows and Macintosh systems against unauthorized users and malicious applications.

• Programmed system to aid high-energy particle analysis.

• GIAC-GSLC - GIAC Security Leadership Certification
• NCLP10 - Novell Certified Linux Professional 10
• RHCE - Red Hat Certified Engineer
• CISSP - Certified Information Systems Security Professional

• December 2007 - Attended Compellent SAN Administration Class
• February 2007 - Attended SANS 512 Management class
• December 2005 - Attended N-Able Advanced Administration Class

• Bachelors degree in Physics, conferred by Grinnell College
• High Energy Physics Internship, University of Notre Dame